Signature was built around the Direct Repair Program (DRP) model. Insurance companies love Signature because we take good care of each customer while watching the bottom line. As a tightly held, family owned company, we don’t answer to shareholders. Instead, we keep our overhead low and pass the savings on to our partners. As we add locations, we become even more efficient — streamlining our processes and training even better qualified team members. Finally, who you are dealing with today is who you will be dealing with years from now. Owner Charles Pipkin has no interest in “selling out.” He’s building this business with a long-term view. At each Signature location you will find quality, career-oriented local managers, all backstopped by strong corporate management.